SMCS and Springfield Hospital Services Update

Updated November 16, 2020
All specialty practices at Springfield Hospital are open for appointments as scheduled. Masks and social distancing are required.
Connecticut Valley Orthopaedics & Sports Medicine
Monday-Thursday, 8 am – 5 pm; Friday 7:30 am – 3 pm
Connecticut Valley Ears, Nose & Throat (ENT)
Monday – Thursday, 8 am – 5 pm; Friday 8 am – 3 pm
General Surgery at Springfield Hospital
Monday – Thursday, 8 am – 5 pm; Friday 8 am – 3 pm
Springfield Gynecology
Monday – Thursday, 8 am – 5 pm; Friday 7:30 am – 3 pm
Springfield Urology
Monday – Thursday, 8 am – 5 pm; Friday 7:30 am – 3 pm

Updated November 5, 2020
Patients seeking COVID-19 testing should first call their primary care clinician for consultation. If testing is required, you will be asked to come to the Springfield Health Center Respiratory Clinic at 100 River Street in Springfield. Please call ahead – 802-886-8902 – so ample precautionary measures can be taken prior to your visit. Thank you for your cooperation.

Updated October 30, 2020
A Message to our Community regarding COVID from Katrina Taylor, MD, Chief Medical Officer

Updated October 26, 2020
Out of an abundance of caution and concern for the safety of our patients, the public and our staff, Springfield Hospital initiated its no visitor policy on October 16, 2020. We continue to receive requests from the public regarding COVID-19 incidence, and we will continue to honor and respect patients’ rights to privacy. We would like to remind the public that information regarding geographic areas and COVID-19 incidence can be found by visiting the Vermont Department of Health website:  https://www.healthvermont.gov/response/coronavirus-covid-19/current-activity-vermont#town

The Vermont Department of Health also provides Daily Updates on Novel Coronavirus (COVID-19). These updates can be found online by visiting “See the Latest Update”  at healthvermont.gov/covid19 .  

Updated October 26, 2020
Outpatient Office Update:
(Springfield, Ludlow, Rockingham, Londonderry, VT and Charlestown, NH)

Over the past two weeks, SMCS has seen an uptick in the patients receiving positive COVID-19 test results. The health and safety of our patients and employees is our primary objective. During this time, we ask you for your help ensuring we all do our best by following SMCS’ precautions.
     SMCS is asking that only patients be seen within the clinics. This means that we will not allow additional parties to attend unless there are specific medical reasons due to patient age or medical condition.
     Patients will be asked to continue with our door screening protocols and to wear facial covering within the clinics. We have specific patient travel pathways throughout the buildings to keep exposure to an absolute minimum. Specifically, within Springfield Health Center, we ask healthy patient visits to enter through the great hall. We ask you observe these guidelines as well as keep the recommended social distances.
     SMCS will continue to keep our areas as clean as possible to protect you within the exam room or the waiting room. Several of our clinics have been outfitted with filtration units to help reduce risk of COVID-19 spreading.
     We are taking all the necessary precautions so that you can trust our care delivery – just as you always have. Many of our team members will be communicating these precautions to ensure the safety of you and others. Please help us and your fellow community members by following their directions.
— Joshua Dufresne, Acting CEO, Springfield Medical Care Systems

Updated October 16, 2020
Springfield Hospital is implementing its NO VISITOR policy effective 6 pm this evening, Friday, October 16th.

We are seeing an upswing in local COVID-19 cases that appear may be community acquired. For infection prevention purposes and the safety of our patients and staff, Springfield Hospital is implementing its NO VISITOR policy effective 6 pm this evening, Friday, October 16th.
The only exceptions include:
•  Minors may have two parents present.
•  End of life care patients may be allowed visitors. Please discuss this with your care team.
•  Cognitively impaired patients coming for outpatient appointments may be allowed one caregiver. This should be agreed upon while making the appointment.
•  Patients are still welcome for outpatient appointments, including lab and diagnostic imaging. However, no accompanying visitors are allowed unless as specified above.

 

Updated July 16, 2020
Testing For COVID-19 at Springfield Medical Care System
 

To be tested for COVID-19 you must have an order from a medical provider and have been given a time to come for testing.  
Who are we testing?
1. Anyone with any symptoms of COVID-19, even mild symptoms,
2. Anyone with a prolonged, direct exposure (greater than 15 minutes) to a COVID-19 + person.  
a. If you are in this category you will be counseled to quarantine for 7 days after your known exposure before getting tested.  Early tests are not as likely to pick up disease!
b. If the exposure was more than 14 days ago and you are asymptomatic you do not need to be tested or quarantine unless you develop symptoms.  
3. If you are a primary care patient at SMCS and you are asymptomatic but need a test for work or travel, etc.  
4. Any visitor to the area or resident who has traveled to a higher risk area who has quarantined for 7 days and is trying to end quarantine early.  
5. Our front line staff as directed by the department of health
 
Who we are not testing?
All other asymptomatic individuals who are worried or curious but have not had direct, prolonged contact with a COVID-19 + individual.  We ask that if you want to be tested for COVID-19 you schedule testing at one of VT’s pop-up test sites or NH’s National Guard testing sites.  
 
Why can’t we just test anyone who wants to be tested?
SMCS is working hard to accommodate the increased requests for tests and we are committed to serving our community and our patients.  We want to make sure we are accessible and sustainable for the duration of this pandemic and thus must be mindful of our testing supplies, personal protective equipment and personnel.
 
If you are symptomatic or have had direct exposure to someone with COVID-19, please call your primary care office or one of the following clinics:
Charlestown, NH  603-826-5711
Rockingham , VT  802-463-9000
Springfield, VT 802-886-8900
Ludlow, VT 802-228-8867
Londonderry, VT 802-824-6901

 

Updated June 5, 2020
FQHC Update on Practices Related to COVID-19

Updated May 22, 2020

Effective June 1st, all specialty practices will be open Monday – Friday, and are also scheduling time-sensitive procedures. COVID-19 testing is required prior to all surgical procedures, including colonoscopy and endoscopy. Specialty practices include:

  • Connecticut Valley Ear, Nose & Throat   802-886-1775
  • Connecticut Valley Orthopaedics & Sports Medicine   802-885-6373
  • General Surgery   802-885-5600
  • Springfield Gynecology   802-885-7561
  • Springfield Urology   802-886-3556

May 18, 2020

Lane Eye Associates reopened and is now seeing scheduled patients. Patients are screened at the door and masks are required by all.  Monday – Thursday, 8:30 am – 5:00 pm.  Call 802-886-3937

Updated May 8, 2020

For the remaining weekends in May (9/10, 16/17, 23/24 and 30/31) this is the weekend plan:

Ludlow Health Center and Charlestown Health Center will be open on Saturday and Sunday from 9-3 pm. 

Patient’s with COVID like symptoms who need an in-person exam will be accommodated at either practice.  

Rockingham Health Center and Mountain Valley Health Center will be closed both weekend days. 

Our after-hours call service continues to be available.  Callers should call the main number of the clinic and they will be first directed to a nurse triage service who will contact the provider on-call if deemed necessary. 

We are continuously evaluating the present need for care and adjusting our availability as appropriate.  

 

Updated April 24, 2020

Ludlow Health Center and Charlestown Health Center will be open on Saturday, April 25th and Sunday, April 26thth from 9-3pm. 

Rockingham Health Center and Mountain Valley Health Center will be closed both days.

Patient’s with COVID like symptoms who need an in-person exam will be seen at the Ludlow Health Center.     

Our after-hours call service continues to be available.  Callers should call the main number of the clinic and they will be first directed to a nurse triage service who will contact the provider on-call if necessary.

 

Updated April 17, 2020

Ludlow Health Center and Charlestown Health Center will be open on Saturday, April 18th and Sunday, April 19thth from 9-3pm. 

Rockingham Health Center and Mountain Valley Health Center will be closed both days.

On Saturday and Sunday, between the hours of 9am and 3pm, all patients calling or presenting to an FQHC clinic with a suspicion of COVID will first be triaged over the phone by an RN, and telemedicine visits will be offered by the providers present at Ludlow Health Center. If the provider determines a patient needs an in-person exam, they will be seen at Ludlow Health Center.  If a higher-level of care is necessary, the patient will be sent to the Springfield Hospital Emergency Room. Providers will call ahead to ensure the emergency room is aware.   

Our after-hours call service continues to be available when the clinics are not open.  Callers should call the main number of the clinic and they will be first directed to a nurse triage service who will contact the provider on-call if deemed necessary. 

 

Updated April 13, 2020

Coronavirus Outpatient Testing Available at Springfield Health Center

Effective Tuesday, April 14, 2020, testing for Coronavirus is available at Springfield Health Center, 100 River Street, Springfield, VT, Monday through Friday, from 9 am to 5 pm. Testing will no longer be available at the Springfield Hospital testing tent. A physician order is required to receive testing. Please contact your primary care provider or call 802-886-8959 ext. 1600 to discuss the need for testing. Patients needing evaluation at the Respiratory Clinic and/or COVID-19 testing are asked to use the Lower Level parking area accessed from the Pearl Street entrance.  All other patient’s visiting the health center, please park in the upper level parking areas accessed from the Pearl Street entrance and enter the building through the Great Hall.

Updated April 8, 2020

WEEKEND HEALTH CENTER COVERAGE 4-11-20 AND 4-12-20

Ludlow Health Center and Charlestown Health Center will be open on Saturday, April 11th from 9-3pm for Non-COVID acute needs.

Rockingham Health Center and Mountain Valley Health Center will be closed on Saturday, April 11th.

On Saturday, April 11th, from 9am to 3pm, all patients calling or presenting to a Health Center location with a suspicion of COVID will first be triaged over the phone by an RN and telemedicine visits will be offered by the providers present at the Ludlow Health Center.  If the provider determines a patient needs an in-person exam, patients will be referred to the Springfield Hospital Emergency Room.  Providers will call ahead to ensure the emergency room is aware and proper protection precautions are in place.  

All Health Center locations will be closed on Sunday, April 12th.  

After-hours call services continue to be available when the health centers are not open.  Callers should call the main number of the health center and they will be first directed to a nurse triage service who will contact the provider on-call if necessary.

COMMUNITY HEALTH TEAM SERVICES

Community Health Team services remain available either by phone or telehealth. This includes assistance with transportation and access to resources for housing, food and economic assistance and connections to behavioral health and substance use treatment services.

Diabetes Education is available by phone or telehealth. Please call 802-886-8998 with questions or to schedule an appointment for a telephone or telehealth visit.

Nutritional Counseling is available by phone or telehealth. Please call 802-886-8998 with questions or to schedule an appointment for a telephone or telehealth visit.

Tobacco Cessation counseling on a one-to-one basis is available by telephone or telehealth. Please call Sarah Doyle at 802-886-8998 to schedule a session.

Health Education and Wellness Classes are canceled for the time being; we are exploring how we may offer these programs using online meeting and other technology and will post announcements when available.

Updated April 7, 2020

COVID-19 DRIVE-THROUGH TESTING SITE

Our drive-through testing site for COVID-19 is now operating Monday – Saturday, 9 am – 5 pm. Testing must be ordered by your primary care or walk-in care provider. Once you are screened, testing will be ordered and you will receive a call from Registration to schedule your appointment for testing. You should expect to receive your test results from the same care provider that ordered your test.

PERSONAL PROTECTIVE EQUIPMENT

We are continuing our ongoing search for personal protective equipment and want to express our thanks and gratitude to the many individuals and businesses throughout our region who have generously donated items of PPE. We have received over 1,700 hand made masks and a large supply of gloves. We are now seeking additional N95 masks, surgical masks, gowns and face shields. If you can help, please contact Lori McGinnis at lmcginnis@springfieldmed.org  .

Updated March 29, 2020

COVID-19 TESTING

Testing for COVID-19 has been very limited due to a shortage of tests, however, it is our goal to begin to test all patients with symptoms consistent with COVID-19. We will be re-opening our drive through testing site in the upper parking lot of Springfield Hospital. To be tested, you must have an order from your primary care provider or one of our triage or walk-in providers. Once that order has been placed, you will be called by our registration department and scheduled for a specific testing time. Do not drive up to the testing site unless it is your scheduled time.

If you have fever and mild respiratory symptoms we recommend you care for yourself at home. You can discontinue home isolation when you have been without fever (without taking fever reducing medication) for 72 hours and have had improvement in respiratory symptoms and at least 7 days have passed since symptoms first appeared.

If you or your loved one are unable to catch your breath, are not getting enough oxygen, have persistent chest pain or pressure, or are un-arousable or have new confusion, please seek emergency care at our Emergency Department or call 9-1-1 if needed!  If you need to come to the Emergency Department and believe you have COVID-19 symptoms, please call in advance so they can be prepared:  802-885-7540.

SPRINGFIELD HOSPITAL

Specialty Practice Offices

For the time being, our specialty practices will see only urgent/emergent patients. We are advising patient’s, who do not need an urgent/emergent appointment, that we will reach out to them when we can re-open our schedules. All phones will be answered in-person, Monday through Friday, 8:00 am – 4:30 pm. All specialties will be sharing other practice phone calls.

Connecticut Valley ENT – Current office hours are Tuesdays: 8:00 am – 4:30 pm, Fridays: 8:00am – Noon

Audiology Service – This service is temporarily closed until further notice.

General Surgery – Current office hours are Tuesday and Wednesday, 8:00 am – 4:30 pm

Springfield Gynecology – Current office hours are on Thursday, 8:30 am – 4:30 pm

Springfield Urology –  Current office hours are Fridays 8:00 am – 2:00 pm.  The Urology Clinic has temporarily been moved to the Orthopaedic Clinic (Level B of the Ridgewood Professional Building). The Springfield Hospital Level D Urology Clinic location is temporarily being repurposed for urgent/emergent Operating Room cases.

Connecticut Valley Orthopaedics – Current office hours are Mondays and Thursdays, 8:00 am – 4:30 pm

 

Updated March 25, 2020   –   In light of the current Coronavirus situation (COVID-19), we have made service adjustments that we feel necessary to safeguard our patients, staff and the public to the best of our ability. The following is up-to-date information regarding the current status of SMCS and Springfield Hospital services. We will keep this listing up to date with any future changes to services.  Thank you for your patience and understanding during this time. Keep washing those hands and practice good social distancing!  We are thankful for our great staff who are committed to being here if you need us. Stay home, wash your hands, and stay well!

PRIMARY CARE:

Patient Visits are now only being offered via telemedicine (video) or telecommunications (telephone). If you have acute non-respiratory issues, please call your primary care office. For patients experiencing respiratory symptoms (including pediatrics), please call the office practice location in advance. Patients will be screened through nurse triage to determine the best course of care. If an in-person visit is necessary, patients will be sent to Springfield Health Center to be evaluated. If COVID-19 testing is needed, your primary care provider will order testing.

Patient Questions During regular hours – Please contact your primary care office.
After hours – Please call your primary care office and you will be put in touch with a night nurse for triage. For those who don’t have a primary care doctor, please call any of our primary care locations for assistance.

Charlestown Health Center, 250 CEDA Road, Charlestown, NH   603-826-5711
Ludlow Health Center, 1 Elm Street, Ludlow, VT    802-228-8867
Mountain Valley Health Center, 38 VT Route 11, Londonderry, VT    802-824-6901
Rockingham Health Center, 1 Hospital Court, Bellows Falls, VT    802-463-9000
Springfield Health Center, 100 River Street, Springfield, VT     802-886-8902.

Springfield Health Center Walk In Visits  — Springfield Health Center is continuing to offer routine walk-in visits. However, our walk-in patients with non-respiratory complaints should now enter on Level 2 at 100 River Street.

Weekend Walk-in Availability
Mountain Valley Health Center in Londonderry, VT will be closed on Saturday.
Rockingham Health Center in Bellows Falls, VT will be closed Saturday and Sunday.
Charlestown Health Center, Charlestown, NH and Ludlow Health Center, Ludlow, VT are available for patients who have acute needs AND who DO NOT have any respiratory or COVID-19 like symptoms.
** If you do have symptoms of COVID-19, please call your primary care provider and your call will be handled by our nurse triage.

Behavioral Health Visits are continuing and are now able through telemedicine visits. Please call 802-886-8914 for assistance.

Springfield Health Center Lab Draw Station and Bone Density Testing have been discontinued at the Springfield Health Center site due to their close proximity to the designated walk-in respiratory area. Lab services are being referred to Springfield Hospital’s laboratory draw location.

Dental Offices – Chester Dental office is closed temporarily; Ludlow Dental Center is open for urgent/emergency services only.

Lane Eye Associates is temporarily closed until further notice.

Physical Therapy Services are temporarily suspended until further notice.

SPRINGFIELD HOSPITAL:

No Visitors are allowed at Springfield Hospital effective March 18, 2020, except for visitors for patients receiving end-of-life care. We understand this is a difficult policy for families, however, we must do our best to safeguard our patients, staff and the public to the best of our ability. Thank you for your understanding

Springfield Area Adult Day Service – Closed as of end of day March 18th, until further notice.

All Elective Surgeries are postponed, effective March 17th, until further notice and will be rescheduled as soon as advisable.

Cardiac Rehabilitation and Pulmonary Rehabilitation are closed until further notice.

Volunteer Services have been temporarily discontinued to protect the safety of our volunteers.

Apple Blossom Cotillion is cancelled for the 2020 season.

OTHER:

Squeaky Sneakers Child Daycare — Our Squeaky Sneakers child care location in Bellows Falls is temporarily closing. Squeaky Sneakers in Springfield will remain open only to those whose parents are working in healthcare or emergency response services. We will have room for additional children from other ‘essential services’ organizations. Please contact Sara Allbee at sarajlovell34@gmail.com or slovell@springfieldmed.org for availability and further details. You may also reach her by calling 802-885-5541.